Frequently Asked Questions
+ What is the shelf life of LARK products?
Our all-natural products typically last from 12-24 months (some longer). Because our products are completely natural we recommend keeping them in a cool dry place and away from direct sunlight. Occasionally temperature changes can effect the consistency of our product. If this happens, simply place the product in your refrigerator for about an hour to harden the product. Refrigeration has no impact on the organic ingredients' effectiveness.
+ When can I expect my LARK products to arrive?
Our goal is to give our customers the freshest products possible. Because all of our products are handmade in small batches with fresh ingredients, please allow up to 5 days for an item to ship. We ship USPS priority mail which typically takes 2-3 days once leaving the studio, but can take up to one week. If for some reason you do not receive your order in this timeframe, please reach out as soon as possible at hello@larkskinco.com
+ Do you accept returns/exchanges?
Due to the handmade nature of our products, we currently cannot accept returns. Under certain circumstances we may offer a replacement or shop credit for damaged or defective products. Please reach out at hello@larkskinco.com as soon as possible if you have any concerns or issues with your purchase.